Very disappointed with this reel
January 10, 2015
My experience with this reel has not at all been a positive one. With less than 200 casts on this reel, an excessive amount of play had built up between the rotor and the bail arm assembly. I'm not talking about a small amount of play, either. It was so bad you could easily feel it when opening the bail. I sent the reel back to Quantum, and they replaced it under warranty. Unfortunately, the replacement reel had the exact same problem. While a bit frustrated with the reel itself, Quantum's customer service in the handling of this issue was top notch. I informed Quantum that I no longer had any interest in the Smoke line of reels, and they agreed to exchange the Smoke50 for a Cabo50, no questions asked. While the Quantum Smoke Reel only gets a 1 star rating from me, their customer service is certainly worthy of 5 stars.
Pros:It's light in weight, and that's about it.
Cons:I believe this reel is in need of a re-design, particularly at the bail arm / rotor junction. I don't think the play that developed in my reel is a matter of random defect. I honestly believe it's a design flaw. I will not purchase another one of these reels, nor would I recommend them to another angler. If you're looking for a quality saltwater reel from Quantum, get a Cabo.