I opened the box, took out the reel, opened the bail, turned the handle and the bail would not close automatically.
As an owner of a charter fishing business for over 20 years, I have probably purchased over a hundred new reels and this is the first time
one didn't work when it came out of the box. Not very impressive.
However, if I'm willing to prepay shipping and pay Shimano $25, their warranty will take care of repairs. Seems to me like a $270 reel ought to work when new.
Merchant Response:The reel works fine. They are manual bails, they aren't supposed to flip over automatically.