Very good customer service!
January 5, 2014
The reel and rod that I ordered arrived in a single box and although the reel was packed in bubble wrap, it sustained severe damage (broken mount) during shipment such that it could not be mounted on the rod; I called customer service and they were very friendly, and they shipped me a brand new replacement reel free of charge and it arrived quickly, and packaged this time in a heavy-duty container. Also I did not have to incur any expenses out of my pocket for RMA re: the damaged reel, so in my opinion, they bent over backwards to make me a satisfied customer.
Pros:Good prices, great customer service