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Home > Order Status
Quote: Order has been entered but does not contain payment information. A quote can be converted into an order at the customer's request.
Pending: Order is awaiting a credit card authorization or payment. Once received, order will be transmitted to warehouse.
Clearing: Order is in the process of being charged or your card has been declined. Please contact us to update your payment information.
Backordered: Insufficient inventory was available to fill one or more items. We have ordered your items and will ship as soon as they are delivered to our warehouse. Any concerns, please contact us.
Review: Your order is being reviewed by a customer service representative.
On Hold: Your order has been placed on hold because we are awaiting one or more of the following; delivery at our warehouse on some of your items, an approval from you on an international shipping quote, or billing address verification to prevent fraud. Please contact us with any questions.
In Progress: Order is in warehouse and is being processed.
Released: Your order was being reviewed by a customer service representative and has been released for payment authorization.
Warehouse: Order is currently being picked and packed in the warehouse.
Shipped: Order has been shipped and assigned a tracking number.
Delivered: The shipping carrier has advised us that your order was delivered. If you did not receive your order, please call customer service.
Returned: Items in this order have been returned.
Pending Returned: Items in this order are being returned but have not been received in our warehouse as of yet.
Refunded: A refund has been issued for this order.
Cancelled: All items on this order have been cancelled.
Up to the minute order information is available 24/7 via this automated service. If you have your order number along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information.
If your order number contains letters and a hyphen, please only use the 6 digits following the "TD-" or you will not be able to check your order status. For example, if your online order number is TD-123456, you only need to provide 123456 below. Your order status may not be available until the next business day.