FAQs

Do you offer free shipping?

Yes! We offer free shipping and handling on orders over $100.00 with a valid coupon code (that we give you inside the cart!). Your free shipping includes economy shipping and must be within the 48 contiguous United States. Certain rods, gaffs, antennas, coolers, and other oversized, bulky, or multiple package shipments may require additional charges. If you qualify for free shipping, and don't see a coupon code in your cart, contact us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

Do you offer a military or other service discount?

Yes, we do! We're really proud to be a family-run business in the United States of America and recognize that our very existence wouldn't be possible without the daily sacrifices of our men and women on the front lines. If you're a military veteran or first responder, please view our Front Lines Discount Program for details on how to secure your discount.

How do I use a promotion / coupon code?

Promo code – lucky you! There are two opportunities to enter your promotional code.

• CART: If you are on the cart page, click on "Enter Promotional Code" inside the right-hand "Order Summary" box. Enter your code, and hit "Apply".
• CHECKOUT: If you're already in checkout, no problem. Scroll to the bottom of the page and look for a blue heading titled "Other Information." Enter your promotional code in the first field and select apply.

Do you have a price match guarantee?

At TackleDirect, we make every effort to provide you with the lowest prices, while adhering to the manufacturers' minimum retail pricing. We will match any price offered by any retailer with a brick and mortar physical address. We do not match eBay or eCommerce stores who do not maintain a physical address. If you find an identical product at a lower advertised price and in stock on another site that matches the criteria above, we'll match the price, as long as the item does not have a set minimum retail price by the manufacturer. Simply contact us via telephone 888.354.7335, or email: (sales@tackledirect.com) for pre-authorization.

How will you ship my fishing rods and poles?

At TackleDirect, we're anglers just like you. That's why we treat your rod like we treat ours -- with the utmost attention to package strength and security when shipping it.

We specifically pack the tip of the rod in multiple layers of bubblewrap so that it doesn't roll inside the rod tube. We also wrap the base of the rod to further limit movement in transit. Then, we load the rod into a custom-designed, sturdy, paperboard tube. Watch to see exactly what we mean.

How do I place my order?

Fishing is hard enough; buying fishing tackle shouldn't be. That's why we offer three easy ways to order from TackleDirect.

• ONLINE: Chances are, if you're reading this, you're already visiting us at www.tackledirect.com. To place an order, simply browse our online catalog for products or use the search box at the top of each page. When you've found your product, select any options (such as color or size) and click "Add to Cart". When you're ready to checkout, click "Cart" in the upper right-hand toolbar and then select "View Cart & Checkout". Confirm that you're finished shopping by reviewing your selections, then click "Proceed to Checkout."

  Now that you're in Checkout, enter your Shipping, Billing, and Payment information when prompted. We accept payment via credit card (Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as Amazon Pay and Paypal. If you'd like to pay with a check, money order, or wire transfer, please contact customer service at sales@tackledirect.com.

  When your information is entered, please select "Send Order." Your order will then be processed through our secure service. Did you get an error message? Check here for common errors and how to fix them.

• PHONE: Call us Monday - Friday - 8am to 6pm ET and a product specialist will process your order over the phone. We can be reached directly at 1-609-788-3819 or toll-free at 1-888-354-7335. You may call outside of our normal operating hours and leave a message. Our team will call you back within 24 hours.
• IN-STORE: If you're in the southern New Jersey area, the best way to shop with us is inside our massive 24,000 square foot retail store in Egg Harbor Township, New Jersey. Come visit us Monday – Saturday from 9:00 AM – 6:00 PM ET and Sunday from 10:00 AM to 4:00 PM at 6825 Tilton Road, Bldg C, Egg Harbor Township, NJ 08234. Need directions? Click here.

How do I change or cancel my order?

To change or cancel your order, please contact our Customer Service Team immediately. For orders placed before 2:00 PM ET, we process and ship same day. You may reach TackleDirect Customer Service:

• By Email: sales@tackledirect.com
• By Phone: 1-888-354-7335 (toll-free US/CAN) or 1-609-788-3819 (direct/INT'L)
• In-Store: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234

How do I track my order?

Is there anything harder than waiting for new tackle to come in the mail? We know the struggle! That's why we provide 24/7 tracking and transit information. Just click here and enter your order number and billing zip code.

Did you get an error?

• It may take us 1-business day to update our systems with your recent order. Please be patient.
• If your order number contains letters and a hyphen, please enter only the 6-digits following the "TD-". (For example, if your order number is TD-123456, enter only 123456.)

If you still can't check on your order status, contact us via email (sales@tackledirect.com)or phone (1-888-354-7335).

Why does my order have sales tax?

TackleDirect.com is operated by eOutdoors, Inc, which has a license to the registered trademark, TackleDirect®. eOutdoors, Inc. collects sales tax in all states currently imposing sales and use tax based on the laws of the state where the product you purchase from us is shipped. Customers claiming exemptions from the sales or use tax should contact the TackleDirect Customer Service to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. On International orders, duty, customs, and any other taxes are the customer's responsibility.

Do you have a price match guarantee?

At TackleDirect, we make every effort to provide you with the lowest prices, while adhering to our manufacturers' minimum retail pricing. If you find a price cheaper anywhere, please give us the chance to match it! If you have any questions or concerns about our pricing, we encourage you to reach out to our Customer Service specialists by email (sales@tackledirect.com)or by phone (1-888-354-7335).

Help! I need my item right away.

There is nothing worse than needing an item by a certain date and not getting it. That's why we strongly encourage you to contact us first (by email at sales@tackledirect.com or by phone at 1-888-354-7335) if delivery time is critical.

Inventory status indicators are available for all items and determined in real-time. However, discrepancies can occur. If you need your item by a certain date, please contact us first to confirm its availability and your shipping options.

What happens if my item is backordered?

Backordered items will be marked by a red "BACKORDER" inventory status on the website. Occasionally, discrepancies occur. If the item you ordered is backordered, we will notify you via e-mail or phone right away.

We do not have backordered items in stock. Backordered items must be ordered by a vendor or supplier and then shipped to TackleDirect for processing. The item may be backordered for a number of reasons, including high product demand, seasonality, or general lack of stock. While we will provide you with an estimated ship date via email, these estimates are subject to change. We promise to process and ship your order the same day it is delivered to TackleDirect.

Please note:

• For most backordered items, you will not be charged in the original purchase for any additional shipping charges that may result.
• TackleDirect reserves the right to cancel any order for a backordered item under $25.00.
• If your purchase is being shipped domestically, we will ship your in-stock items first and your backordered items when they come in. You will be charged for shipping only once. If your purchase is being shipped internationally, we will wait until all your items are in stock to ship them. We will not make multiple shipments internationally.
• Any backordered item that we cannot fulfill within 30 days will be cancelled, and you will be refunded using your original payment method. We apologize for the inconvenience.
• Most backordered items will be shipped USPS or Economy unless otherwise specified by the customer.

Do you accept international orders?

Yes! We ship worldwide to over 60 countries every day.

International orders must be paid in United States dollars, drawn on a United States bank by MasterCard, Visa, American Express, Discover, Amazon Pay, JCB, Diner's Club, Paypal, Cashier's Check, International Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility. All credit card payments require the cardholder's billing address (where the credit card statement is mailed), shipping address, phone number, card number, expiration date, credit card issuing bank name, and bank phone number for authorization purposes. Complete address verification is necessary before order shipment.

Do I have to pay international taxes and duties?

Yes. On international orders, duty, customs, and any other taxes are the customer's responsibility. Please contact your local customs agency for information on rates. By law, we must declare all items at their fill price and cannot amend your order transcript to lower your customs or taxes.

What happens if I refuse an international shipment?

If you refuse an international shipment from TackleDirect, you are responsible for the original shipping fees, customs/duties/taxes, and return shipping fees. This amount will be deducted from your original purchase refund.

Do you offer a military or other service discount?

Yes, we do! We're really proud to be a family-run business in the United States of America and recognize that our very existence wouldn't be possible without the daily sacrifices of our men and women on the front lines. If you're a military veteran or first responder, please view our Front Lines Discount Program for details on how to secure your discount.

How do I use a promotion / coupon code?

Promo code – lucky you! There are two opportunities to enter your promotional code.

• CART: If you are on the cart page, click on "Enter Promotional Code" inside the right-hand "Order Summary" box. Enter your code, and hit "Apply".
• CHECKOUT: If you're already in checkout, no problem. Scroll to the bottom of the page and look for a blue heading titled "Other Information." Enter your promotional code in the first field and select apply.

Why does my order say "Pending Shipment"?

You order status says "Pending Shipment" because an item you ordered is out-of-stock. We've already contacted the manufacturer to receive your item. It may be out-of-stock for a number of reasons, including high product demand, seasonality, or general lack of stock. While we provide you with an estimated ship date via email, these estimates are subject to change. However, we promise to do all on our end to get you your item as fast as possible. We will process and ship your order the same day it is delivered to TackleDirect. If you have any questions or concerns, please reach out by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335).

Please note:

• For out-of-stock items, you will not be charged in the original purchase for any additional shipping charges that may result.
• We do reserve the right to cancel any order for an out-of-stock item under $25.00. We will contact you if this step is required.
• If your purchase is being shipped domestically, we ship your in-stock items first and your backordered items when they arrive. You will be charged for shipping only one. If your purchase is being shipped internationally, we will wait until all your items are in stock to ship them. We will not make multiple shipments internationally.
• Any backordered item that we cannot fulfill within 30 days will be cancelled, and you will be refunded using your original payment method. We apologize for the inconvenience.
• Most backordered items will be shipped USPS or Economy unless otherwise specified by the customer.

What forms of payment do you accept?

We accept payment via credit card (Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as Amazon Pay and Paypal. If you'd like to pay with a check, money order, or wire transfer, please contact customer service by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335).

When do you charge my credit card?

Your credit card will only be charged after your order ships. If you placed an order and it has not shipped yet, you will see an authorization on your account. This authorization will clear within 48-72 hours of your card being charged.

If you are in the United States and place a single order that includes items in-stock and backordered, your card will be charged twice. First, for the cost of the in-stock items (when the in-stock items ship), and second, for the cost of the backordered items (when the backordered items ship).

What is PayPal Credit (Bill Me Later)?

PayPal Credit is a service that allows you to buy now and pay later. (Think of it like a virtual credit card.) You can apply for PayPal Credit or simply add it to your existing PayPal account. Please see PayPal's website for more detailed information: https://www.billmelater.com/about/index.xhtml.

What is Amazon Pay?

Amazon Pay allows you to checkout with the stored credit card, billing, and shipping information from your Amazon account. Simply use your Amazon account to log-in and pay without digging for your credit card or retyping your address. If you don't have an Amazon account, you'll need to make one. Please see Amazon's website for more detailed information: https://payments.amazon.com/customer

Help! Why won't my order won't go through?

We got you! Check below for some common cart errors. But as always, we're happy to troubleshoot for you, so please contact us by email (sales@tackledirect.com, response within 24 hrs)or by phone (toll-free 1-888-354 7335, Monday – Friday 8:00 AM - 6:00 PM ET).

• Based on items in your shopping cart, there was no match to any of the defined shipping rates.
  Whoops! Sometimes this happens when you choose a shipping method and then later add an item to your cart. Please clear the shipping method chosen. The list of available options should refresh. Please then select a shipping method from the list and continue to checkout.
• You don't seem to have supplied the recipient's shipping phone number.
  We require you enter the recipient's phone number so that we can contact you about your order if a problem arises. Per our privacy policies, we promise to never sell or disperse your phone number (or other information entered). We'll also never call to ask you for your tilefish numbers.
• The promotion / coupon code you have entered has expired.
  Don't panic, first, double check to make sure you entered your coupon code correctly and in the correct space. If you still see the error message and think it's a mistake, please contact us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335) and we'll double check the coupon. If the coupon has expired, please leave the coupon code field blank and continue to checkout.

Why was my order cancelled?

TackleDirect reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of TackleDirect.

If you think there has been a mistake with your order cancellation, please contact us by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335).

Where is my order confirmation?

When you press send, so do we! Your order confirmation is sent to the email address you listed in the Billing section as soon as you place your order. If you don't receive a confirmation, check your spam folder. Still nothing? Give us a shout by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

Why was the number of items I ordered changed?

We reserve the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. We will notify you if such limits are applied. If you see this error on your order, and are not a reseller, please contact us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

Help! The information I looked at yesterday was different.

We're always updating the site according to stock, accuracy, and vendor pricing. As a result, all prices and descriptions listed are subject to change without notice (though they rarely do!). Any product may be removed from a current sale at any time.

We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction. If you see an error, let us know by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

When will my order ship?

If all the items of your order are listed as in-stock, and you place your order by 2:00 PM ET Monday – Friday, your order will ship same day. If your in-stock order is placed after 2:00 PM ET, it will ship the next business day, except for orders shipping via our Economy method. Click here for information on how your order will ship if it includes items that are available from supplier or backordered

Where do you ship?

We ship everywhere USPS, UPS, FedEx, and DHL ship. That's over 220 countries and territories! To see if your country is on the list, simply click "Estimate Shipping Cost" on any product page. Or visit the shipping company's websites below:

• USPS: https://tdire.co/USPS
• UPS: https://tdire.co/UPS
• FedEx: https://tdire.co/FedEx
• DHL: https://tdire.co/DHL

Please note: Since USPS is a domestic postal service in the United States, international shipments sent via USPS are handed off to your local domestic postal service at the border. International customers are responsible for all duties, customs, and taxes imposed by local custom agencies.

Do you offer free shipping?

Yes! Click here to see details for our current shipping promotion (requires a valid coupon code). . Your free shipping includes economy shipping and must be within the 48 contiguous United States. Certain restrictions apply. Certain rods, gaffs, antennas, coolers, and other oversized, bulky, or multiple package shipments may require additional charges. If you qualify for free shipping, and don't see a coupon code in your cart, contact us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

My order status says shipped, but I've only received part of my order.

Don't worry, we didn't forget the rest of your order. If you've received a partial order, it's because the other item(s) on your order are out-of-stock. We've already contacted the manufacturer to receive your item. It may be out-of-stock for a number of reasons, including high product demand, seasonality, or general lack of stock.

While we provide you with an estimated ship date via email, these estimates are subject to change. However, we promise to do all we can on our end to get you your outstanding item(s) as soon as possible. We will process and ship your order the same day it is delivered to TackleDirect.

Please note:

• You will not be charged for out-of-stock items until they ship.
• You will not be charged for any additional shipping that may result.
• We do reserve the right to cancel any order for an out-of-stock item under $25.00. We will contact you if this step is required.
• Any backordered item that we cannot fulfill within 30 days will be cancelled, and you will be refunded on your original payment method.
• Most backordered items are shipped via USPS or Economy unless otherwise specified by the customer.
• If you'd like to change your order as a result of its status, please reach out to us immediately by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

I haven't received my package. What should I do?

Nothing is harder than waiting for a tackle delivery. We understand! That's why we have an easy, online tracking tool to follow your order from our warehouse to your door. Just click here and enter your order number and billing zip code.

If you order was delivered, but not received by you, please contact us as soon as possible by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

I need my order fast. Can I pay for expedited shipping?

Yes, of course! We offer 1-Day Service (click here to see all our shipping options). However, if you need an item by a certain date, we strongly encourage you to contact us first (by email at sales@tackledirect.com or by phone at 1-888-354-7335).

If you live outside the 48 contiguous states, please use the "Estimate Shipping Cost" link located on each product page for real-time, live-inventory estimates on your shipping cost and speed.

How long will it take for my order to arrive?

If you live within the 48 contiguous United States, your order will take no more than 7 days to arrive, depending on the shipping method you chose in checkout. To see our available shipping methods, and their rates and speeds, click here.

If you live outside the 48 contiguous states, please use the "Estimate Shipping Cost" link located on each product page for real-time, live-inventory estimates on your shipping cost and speed.

What shipping methods are available?

If you live within the 48 contiguous United States, we offer eight shipping methods. It's just part of our Customer Service to provide you with as many different options, prices, and delivery dates as possible.

Please note the following when consulting the chart below:

• In-Transit days are business days from the ship date. Only USPS First-Class Mail considers Saturday a business day.
• Additional charges may apply for fishing rods, oversized, bulky, or multiple package express shipments. Click here to learn more.
• If your order includes in-stock and backordered items, the in-stock items will ship immediately via the shipping method chosen in checkout. The backordered items will ship as soon as possible via Economy, unless otherwise specified by the customer. You will not be charged for the Economy shipping.

Use this chart as an overview of our domestic options:

Here is a more detailed explanation of the individual options:

Economy

This is often your lowest cost shipping option for larger shipments, when available. Your order will be sent the most economic method based on the weight, dimensions, and delivery location of the items in your order. Most in-stock items will arrive in 2-7 business days, weekends and holidays are not included. Orders shipping via our Economy method our not guaranteed to ship same day if ordered by 2:00 PM ET.

This is the only option that will allow for shipping to post office boxes (P.O. Boxes) and APO/FPO/MPO military locations. If a shipping promotion is being offered for free or reduced shipping costs it will typically only apply to this Economy shipping method.

Standard Ground

Your order will be sent via a ground shipping method from either USPS, UPS or FedEx based on the weight, dimensions, and delivery location of the items in your order. Most in-stock items will arrive in 1-5 business days. Choose this option if you want to make sure your shipment arrives 1-2 days faster than the Economy method.

Standard Oversize

This shipping method applies when select oversized or heavy items are in your order and our normal Standard Ground rates do not apply. Your order will be sent via a ground shipping method from either USPS, UPS or FedEx based on the weight, dimensions, and delivery location of the items in your order. Most in-stock items will arrive in 1-5 business days. Choose this option if you want to make sure your shipment arrives 1-2 days faster than the Economy Oversize method.

2 Day Service

Your order will be sent via a shipping method that estimates 2 business days in-transit, weekends and holidays are excluded. Based on the weight, dimensions, and delivery location of the items in your order, your items could ship via USPS, UPS or FedEx services. Based on the delivery destination, not all orders will ship via air and may be sent via ground services that have a time in-transit commitment of 2 business days or less. Most in-stock items will arrive in 2 days or less. Any back-ordered items will be sent via the Economy method unless otherwise specified by the customer.

1 Day Service

Your shipment will be sent via a shipping method that estimates 1 business day in transit, weekends and holidays are excluded. Based on the weight, dimensions, and delivery location of the items in your order, your items could ship via USPS, UPS or FedEx services. Based on the delivery destination, not all orders will ship via air and may be sent via ground services that have a time in-transit commitment of 1 business day. Most in-stock items will arrive in 1 business day. Any back-ordered items will be sent via the Economy method unless otherwise specified by the customer.

Finally, if you're shipping items domestically, but outside the 48 contiguous United States (Alaska, Hawaii, Puerto Rico), your shipping methods include:

• USPS Priority Mail
• UPS Ground
• UPS 2nd Day Air
• Fed Ex 2nd Day
• 1 Day Service

If you're shipping outside the United States, your available shipping methods will change depending on your item and delivery destination. Most orders can be sent via:

• USPS First-Class Mail International
• USPS Express Mail International
• DHL Worldwide Express
• FedEx International Economy
• FedEx International Priority
• UPS Worldwide Express Saver
• UPS Worldwide Expedited

To find out what shipping methods are available based on your location, please use the shipping calculator. Here's how:

• PRODUCT PAGE: Click "Estimate shipping costs" under the "Add to Cart" button on the product page. Enter your postal code and select your country. Below, you'll see a list of available shipping methods, estimated costs, and delivery times.

OR

• CART: In the cart, click "Estimate your shipping and tax" in the right-hand Order Summary. Then, enter your postal code, state or territory, and select your country. Hit "Apply," and you'll see a list of Shipping Methods, complete with costs and delivery dates.

How much will I be charged for shipping?

Please see above to view the general costs associated with each shipping method. There are two ways to accurately estimate your shipping cost based on your location, billable weight, and package dimensions before checking out.

• PRODUCT PAGE: Click "Estimate shipping costs" under the "Add to Cart" button on the product page. Enter your postal code and select your country. Below, you'll see a list of available shipping methods, estimated costs, and delivery times.
• CART: In the cart, click "Estimate your shipping and tax" in the right-hand Order Summary. Then, enter your postal code, state or territory, and select your country. Hit 'Apply," and you'll see a list of Shipping Methods, complete with costs and delivery dates.

Do you ship to P.O. boxes?

If you live within the United States, we ship to P.O. boxes. Please note, that 1 Day Service and 2 Day Service is not available to P.O. Boxes due to carrier restrictions. To utilize these shipping options, you must provide a valid street address.

We do not ship to P.O. boxes internationally, unless it is an APO/FPO/MPO. Those orders are sent via USPS. Please allow 4-6 weeks for delivery.

Do you ship hazardous material?

Yes, with some restrictions. Hazardous merchandise cannot be expedited or shipped internationally. A hazardous charge may by applied for ground shipping. And all orders containing hazardous items totaling at least $1000 will require a signature upon delivery.

What is the Tube Fee?

A $10.00 tube fee is added to certain rods, antennas, or other oversized items over 6' in length. A $100 tube fee is added to rods, antennas, or other oversized items over 7' 10" in length. Only one tube fee will be levied, regardless of how many oversized items are shipped in one order.

What is your return policy?

If, for any reason, you are not satisfied with your purchase, you may return it within 30 calendar days of receipt for an exchange or a refund.

Please note, the following conditions:

• Your item must be new and unused. It must include the original manufacturer tags and identification stickers.
• Your item must be in the original box and include all accessories.
• Special orders, pre-spooled line, and sale items are not returnable. However, if your item is defective, please contact us right away email (at sales@tackledirect.com) or by phone (toll-free, 1-888-354-7335).

To start your return, please contact us by email (at sales@tackledirect.com or by phone (toll-free, 1-888-354-7335) to receive a Return Merchandise Authorization number. Then, post-mark your item within 30 calendar days (you are responsible for insuring and prepaying your return postage) and mail it to:

TackleDirect Returns Dept.
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426 USA.

Please clearly print your name and address on the outside of the package and include a copy of your TackleDirect invoice or packing slip inside the package.

When your shipment has been received, we will issue an exchange or refund on the credit card account charged, less any shipping fees incurred.

If your item is defective, it must be returned directly to the manufacturer. Please contact us by email (at sales@tackledirect.com) or by phone (toll-free, 1-888-354-7335) so that we can help.

Tackle Direct reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

How do I return or exchange an item?

Returning an item for exchange or refund is easy! Just follow the steps below:

• STEP 1: Check above to ensure your purchase qualifies for a refund.
• STEP 2: Contact us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335) to receive a Return Merchandise Authorization number.
• STEP 3: Mail your return to us at:
  
  TackleDirect Returns Dept.
  6825 Tilton Road, Bldg C
  Egg Harbor Twp, NJ 08234-4426 USA

Make sure to include original manufacturer tags and identification stickers, original box and all accessories, and your TackleDirect invoice or packing slip. Please also print your name and address on the outside of the package.

That's it! We'll then email you a status of your return or exchange. Please note that shipping is non-refundable.

If you'd like to return or exchange an item in-store, please make sure to bring your original receipt and method of payment. Your item should be new and unused and have all original manufacturer tags, identification stickers, box, and accessories.

How long will it take to process my return?

Not long at all! If we receive your return before 2:00 PM ET Monday - Friday, it will be processed same day. If it is delivered after 2:00 PM ET, we will process it the next business day.

Can an order from the Clearance Canyon be returned?

All sale items are final sale, including items listed in Clearance Canyon. If you think your item is defective, please contact us right away by email (at sales@tackledirect.com) or by phone (toll-free, 1-888-354-7335).

How do I use an e-gift card?

E-gift card, lucky you! Using your TackleDirect e-gift card is super easy. Just follow these steps:

• STEP 1: Visit www.TackleDirect.com (You're probably already here!)
• STEP 2: Browse or search for what you want to buy and proceed to checkout.
• STEP 3: On the checkout page, scroll to the bottom "Other Information" section and enter your e-gift certificate number in the "Coupon Code / Promotional Code" area.

That's it! If you have enough money on your e-gift certificate to cover the cost of your order, you will not be required to enter any credit card information. If you don't have enough money on your e-gift certificate, you'll be prompted to enter payment information to cover the outstanding amount.

How do I give an e-gift certificate?

If you're asking this question, we can already tell you're one savvy gift buyer! Purchasing a TackleDirect e-gift certificate is easy. Just click here and select the amount of money you'd like your e-gift certificate to be worth. Then add the e-gift certificate to your cart and checkout. There will be an opportunity in checkout to enter a personal gift message.

Please note, we highly recommend sending the TackleDirect e-gift certificate to your own email address and then forwarding it to the recipient. A lot of folks now have spam blockers that may not recognize our TackleDirect email address. The safest option is to add sales@tackledirect.com to your address book, send the e-gift certificate to yourself, and then forward it to a lucky recipient!

The email will include instructions necessary for redeeming the e-gift certificate. It will be emailed within 24 hours of purchase and redeemable for one calendar year from the date of issue.

You can also purchase an e-gift certificate by phone, fax, or mail!

• By Phone: Call us toll-free at 1-888-354-7335 Monday - Friday - 8am to 6pm ET and we'll assist you. Please have your credit card information ready.
• By Fax: Complete and print this order form and fax it to 1-877-803-6229. Credit cards are the only accepted form of payment for fax orders.
• By Mail: Complete and print this order form and mail it with your payment to:

  TackleDirect Sales Dept.
  6825 Tilton Road, Bldg C
  Egg Harbor Twp, NJ 08234-4426 USA

How do I use an in-store gift card?

Easy! Just bring it in with you when you're shopping at TackleDirect. We'll swipe it at the cash register as we would a credit card. If you don't have enough money on your in-store gift card to cover the cost of your purchase, you'll be prompted to cover the outstanding amount with cash or a credit card.

How do I give an in-store gift card?

Visit us in-store at TackleDirect, and we'll help you purchase in-store gift cards. In-store gift cards are available in any amount, are redeemable for up to one calendar year from issuance, and can be used in-store only.

• ADDRESS: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234-4426. Click here for directions.
• STORE HOURS: Monday – Saturday from 9:00 AM – 6:00 PM ET & Sundays 10:00 AM – 4:00 PM ET

What is the difference between an in-store gift card and an e-gift certificate?

In-store gift cards can only be used in-store at TackleDirect in Egg Harbor Twp, NJ. Similarly, e-gift certificates can only be used online at www.TackleDirect.com. They cannot be used interchangeably.

How do I check the balance on my in-store gift card / e-gift certificate?

You mean you don't know off the top of your head?! If you need to check the balance on your in-store gift card or e-gift certificate simply reach out to use by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335).

Is there a warranty for my item?

Probably! Most items are protected by a manufacturer's warranty for at least the first year (and a lot have lifetime warranties). If, for any reason, you're unhappy with your product, please reach out to us by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335). We can find your warranty information and help you contact the manufacturer.

Is there a manual for my item?

You know, there probably is a manual for your product. When we can, we provide manuals with all orders. If you did not get one, or need a replacement, we suggest first looking on the manufacturer's website (that's where we look too!). If you need help searching, contact us by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335) and we'll get on the case.

How do I know what size I am?

Remember when a Large was actually a Large? We understand how frustrating it can be to shop for clothing online. That's why we provide size guides, wherever possible, on the website. If the item you're looking at doesn't have one, please give reach out to us by email (sales@tackledirect.com) or by phone (toll-free 1-888-354-7335) so we can help outfit you in the technical and lifestyle apparel that fits as well as it performs.

Help! I'm not sure what I need.

That's what we're here for! Six days a week, for nine hours a day, TackleDirect is staffed with lifetime anglers dedicated to getting you set-up. No sales pitches, no hard sells, just straight talk on what you need (and often, what you don't). Contact us:

• By Email: sales@tackledirect.com (We'll respond within 24 hours.)
• By Phone: 1-888-354-7335 (toll-free) or 1-609-788-3819 (direct)
• In-Store: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234

Why haven't I received my rebate yet?

We'd be checking the mail everyday too. Rebates are processed by the manufacturer. We suggest contacting them directly. If you need help finding a manufacturer's phone number or email address, give us a shout via email (sales@tackledirect.com) or phone (toll-free 1-888-354-7335) and we'll help out.

Why should I create an account?

It's easy, free, and you can earn points redeemable for cash off your future purchases. Here's how it works, you earn 1 point for every $1 spent on items, 5 points for every approved Q&A answer, 25 points for every approved product review, 50 points for every friend referral, and 100 points for every friend referral. You can then use redeem those points for cash off. Receive $5, $10, or $25 off your next purchase when you have enough points to cash out!

How do I change my name, email, shipping or billing information?

To update the information on your account, please log-in. Select "My Account," then select the final option in the menu, also titled "My Account." There you can update our name, email address, shipping information, and billing information.

Help! I forgot my account password?

No problem! Just click here and we'll email you instructions for resetting your password.

How do I redeem my TackleDirect reward points?

Redeeming your TackleDirect reward points for cash off your next purchase is simple. Log into your account, select the "My Account" menu, and select "Rewards." There you can manage your reward points. When you're ready to redeem your points for cash off, simply select the available reward.

Where is TackleDirect?

The TackleDirect® Flagship Retail Store in Egg Harbor Township, NJ is independently owned and operated as a separate business from TackleDirect.com. The TackleDirect® Flagship Retail Store is an easily accessible location, only minutes from the Garden State Parkway as well as world-class fishing for stripers in Barnegat Bay and to the sportfishing boats heading to canyons for marlin from Cape May. With a massive in-stock product assortment of the finest brands in fishing, the TackleDirect® Flagship Retail Store has one of the largest saltwater, freshwater, and fly fishing tackle selections in the country. Even better, TackleDirect was chosen to represent Shimano in the United States and is home to the only Shimano Technical Center on the east coast. Read more about it here. In the store, you'll find close-out deals and specials not available online, you won't be disappointed.

• ADDRESS: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234-4426. Click here for directions.
• STORE HOURS: Monday – Saturday from 9:00 AM – 6:00 PM ET & Sundays 10:00 AM – 4:00 PM ET

What is the Shimano Technical Center?

When Shimano came to us looking for a tackle shop to represent their products in the United States, we couldn't have been more proud. We are now home to a fully stocked, full-time Shimano Technical Center.

Along with showcasing the complete product line of reels, rods, lures and storage systems that Shimano has to offer, the Shimano Technical Center at TackleDirect is a "store within a store" for all Shimano brands. This includes a G. Loomis Performance Center for rods, a PowerPro products center, a full cross section of Jackall Baits, and an apparel selection from all of the brands Shimano has to offer.

You could literally travel hundreds of miles in any direction and not find a selection as comprehensive as what TackleDirect has to offer at the Shimano Technical Center.

This regionally unique concept not only maintains the widest selection available, but the ProStaff at TackleDirect has also undergone extensive training in all of the products. In fact, Shimano regularly sends its overseas employees to our Technical Center to train in merchandising and marketing.

If you reside or travel anywhere throughout the Mid-Atlantic or Northeastern United States, a visit to the Shimano Technical Center at TackleDirect is a must-do on your list. For expert product knowledge, award winning service, and the ONLY Shimano Technical Center on the East Coast, come to TackleDirect, the World's Premiere Fishing Outfitter.

• ADDRESS: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234-4426. Click here for directions.
• STORE HOURS: Monday – Saturday from 9:00 AM – 6:00 PM ET & Sundays 10:00 AM – 4:00 PM ET

Why shop with TackleDirect?

There are many reasons to shop at TackleDirect, but these may be among the most important points to you:

Experience

We've been running TackleDirect for 20 years, but we've been fishing even longer. We're proud to be staffed by passionate, experienced anglers who are dedicated to advancing your fishing game. No sales pitches, no hard sells. Our product specialists give it to you straight—they'll tell you what you need and what you don't from real experience on the water.

Choice & Convenience

With more than 60,000 in-stock, fishing items from top manufacturers, you can find exactly what you want, when you want it, 24 hours a day.

Even better, you can shop with us three ways – online (at TackleDirect.com), over the phone (at 1-888-354-7335), or in-store (at 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234).

Unbeatable Value & Pricing

We keep up with the latest developments in the industry to offer you the advantage of hot product introductions, promotions, special offers, price drops, and exclusive pricing found only at TackleDirect.

Our buying power, supplier relationships, and industry contacts let us take advantage of volume discounts, special buying opportunities, and vendor promotional allowances. We pass the savings directly on to you. Be assured, we offer the lowest possible prices on top-quality items from the best-known manufacturers.

In addition, you save by not being required to pay sales tax on orders delivered outside of New Jersey!

Fast Delivery & Competitive Shipping

Our sophisticated virtual warehouse system enables us to find your items quickly, and ship them same, or next, business day. For most products listed in-stock, orders as late as 2:00 PM ET will ship same day. Orders after 2:00 PM ET will ship next day.

On orders of $200 or more being shipped within the contiguous 48-United States, orders can be shipped for free by with valid coupon code (which we give you on the checkout page!). If you can't find this coupon code, please contact us by email (sales@tackledirect.com)or by phone (toll-free 1-888-354-7335). We also ship internationally to over 100 countries every day.

Privacy & Security

Our privacy and security policies meet the highest ethical standards for the treatment of personally identifiable information in cyberspace. We offer secure online ordering using the latest encryption technology available. We also respect your privacy and do not release your personal information to others.

But don't just take our word for it, read through thousands of reviews from trusted, independent sites:

• Trust Pilot: https://www.trustpilot.com/review/www.tackledirect.com
• YELP: https://www.yelp.com/biz/tackledirect-egg-harbor-township
• Facebook: https://www.facebook.com/TackleDirect/reviews/
• TackleDirect: https://www.tackledirect.com/custes.html

What is the TackleDirect guarantee?

It's simple: Our goal is to exceed your expectations each and every order. If you ever have any issues and feel that we can do better, we want to hear about it. We will make sure you are taken care of the same way we would expect to be treated as a customer. We promise that we will do all that we can to make your experience with us world-class so that you don't need to contact us, but our service really shines when you have an issue you need resolved. Please contact us with any questions or concerns. If you feel we went above and beyond the level of service you expected, we want to hear about that too. Thank you for your trust in TackleDirect.

Do you have an affiliate program?

Yes, TackleDirect offers an affiliate program through the Rakuten LinkShare Affiliate Program. We offer up to 6% affiliate payout. Affiliates may not bid on tradenames (or misspellings) or phrases that include tradenames (or misspellings). Affiliates may not use the destination URL in the advertising links, nor may affiliates use the tradenames in ads.

Please click here to join the TackleDirect affiliate program. For additional information, contact Jason Waring, Affiliate Manager at tackledirect@eaccountable.com.

Are there reviews of TackleDirect available?

Yes, tons in fact! Take your pick from the below trusted review sites. We're proud to say that based on over 10,000 customer reviews, we have consistently earned the coveted Yahoo! Top Service honor four years in a row.

• Trust Pilot: https://www.trustpilot.com/review/www.tackledirect.com
• YELP: https://www.yelp.com/biz/tackledirect-egg-harbor-township
• Facebook: https://www.facebook.com/TackleDirect/reviews/
• TackleDirect: TackleDirect Customer Reviews

Do you have any jobs available?

TackleDirect is part of eCommerce Outdoors, a premier and rapidly growing multi-channel retail and direct marketing company that sells outdoor recreational products to help people have fun and pursue their leisure time activities.

If you're committed to customer service, passionate about our products, and enjoy a workplace founded on teamwork and respect, we'd love to hear from you! Click here to see our current job opportunities.

How do I get a TackleDirect catalog?

We are currently not producing a physical catalog due to the impacts of the supply chain issues within our industry and limited item availability. Our apologies for any inconvenience during this time.

How do I sign-up for your e-newsletter list?

Be the first to know about product news, exclusive sales, and events. Even better, you'll receive $10.00 off your next online purchase of $100 or more!

Signing up is easy. Just enter your email address and country, here.

How do I cancel my order?

If you'd like to cancel your order, please send us an email at sales@tackledirect.com with your order number and reason for cancelling and we will do our best to accommodate your request. Please note that orders that have shipped cannot be cancelled.

How do I contact you?

We're happy to help you pick out gear and swap a good fish story.

• EMAIL: Reach us at sales@tackledirect.com. We promise to respond within 24 hours.
• CHAT: Chat directly with our team from 9:00 AM – 5:00 PM ET Monday – Friday. Please click the blue "Chat with us!" tab on the right of your screen.
• CALL TOLL FREE: Dial 1-888-354-7335 Monday - Friday - 8am to 6pm ET to talk directly to our staff.
• MAIL: We love getting mail as much as we like sending it. Feel free to drop us a line at TackleDirect Sales Dept., 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234-4426 USA
• VISIT TACKLEDIRECT: Come see us! TackleDirect is open Monday – Saturday from 9:00 AM – 6:00 PM ET & Sundays 10:00 AM – 4:00 PM ET at 6825 Tilton Road, Bldg C in Egg Harbor Twp, NJ 08234.

We are putting on a benefit. Will TackleDirect contribute?

We are proud to support activities and organizations that promote fishing, and encourage youth participation, fishing related conservation causes, Veteran fishing events, activities that teach all aspects of fishing, and other fishing related programs. Organizations registered as a 501c3 will be given special consideration. Donation requests must be made here at least 90 days prior to your event.

How do I remove myself from your mailing list?

We're sad to see you go. To opt-out of our catalog mailing list or email promotions, please email sales@tackledirect.com. Please note that your request may take up to a week to process.

How do I get sponsored?

The TackleDirect ProStaff program is for experienced fishing professionals who influence our brand and our sport. Think you have what it takes to join the TackleDirect ProStaff? We'd love to hear why! Email sales@tackledirect.com with your name and why you think you have what it takes. Good luck!